Policy
### Terms and Conditions
#### Introduction
Welcome to lotystore.in. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
#### Use of the Site
1. **Eligibility:** You must be at least 18 years old to use this site. By using this site, you represent and warrant that you are at least 18 years old.
2. **Account:** To purchase products, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer.
3. **Prohibited Conduct:** You agree not to use the site for any unlawful purpose, or any purpose prohibited under this clause. You agree not to use the site in any way that could damage the site or impair the functionality of the site.
#### Products and Orders
1. **Product Description:** We strive to provide accurate descriptions of our products. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free.
2. **Pricing:** All prices are subject to change without notice. We reserve the right to modify prices at any time.
3. **Order Acceptance:** We reserve the right to refuse or cancel any order for any reason at any time. If your order is canceled, we will notify you and refund any payment you have made.
#### Intellectual Property
All content on this site, including text, graphics, logos, images, and software, is the property of lotystore.in or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of lotystore.in.
#### Limitation of Liability
In no event shall lotystore.in or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on lotystore.in’s website.
#### Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
### Privacy Policy
#### Information Collection
1. **Personal Information:** We collect personal information that you provide to us, such as your name, email address, phone number, and payment information.
2. **Usage Data:** We collect information on how the service is accessed and used. This may include information such as your computer's IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, and other diagnostic data.
#### Use of Information
1. **To Provide and Maintain Service:** We use your information to provide and maintain our service, including processing transactions and sending you related information.
2. **To Communicate with You:** We may use your information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.
3. **To Improve Our Service:** We use the information to understand and analyze how you use our service and develop new products, services, features, and functionalities.
#### Data Security
We use administrative, technical, and physical security measures to protect your personal information. Despite these measures, no data transmission over the internet or method of electronic storage is 100% secure.
#### Third-Party Services
We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
#### Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
### Return and Refund Policy
#### Returns
1. **Eligibility:** To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. **Timeframe:** You have 7-10 days from the date of purchase to initiate a return.
3. **Process:** To complete your return, we require a receipt or proof of purchase. Please contact our customer service at support@lotystore.in to initiate the return process.
#### Refunds
1. **Inspection:** Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. **Approval:** If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.
3. **Partial Refunds:** There are certain situations where only partial refunds are granted, such as items with obvious signs of use, any item not in its original condition, or items that are returned more than 30 days after delivery.
### Shipping Policy
#### Shipping Time
1. **Processing Time:** Orders are processed within 1-2 business days.
2. **Shipping Time:** Delivery times vary based on location. Typically, domestic shipping takes 5-7 business days,
#### Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to track your shipment.
#### Delays
We are not responsible for delays caused by the carrier or unforeseen circumstances beyond our control. However, we will work with you to ensure a smooth delivery process.
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Please review these policies carefully. If you have any questions, feel free to contact our customer service at support@lotystore.in.
